Privacy Policy

Last updated on 04 February 2020.

Policy Summary

PERSONAL DATA is collected for the following purposes and use the following services


1. Analytics

Google Analytics

Personal Data: Cookies and Usage data


2. Contacting the user

Newsletter or Mailing List

Personal Data: email address


3. Handling payments

Payment details

Personal Data: credit or debit card details

Lula Loop (Pty) Ltd. (“us”, “we”, or “our”) operates LULA App (“the App”).  This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the App.


We use your Personal Information only for providing and improving the transport ecosystem. To help improve accessibility and plan transport better. By using our app, you agree to the collection and use of information in accordance with this policy.


Information Collection and Use

While using our App, we may ask you to provide us with personally identifiable information that can be used to contact or identify you. Personal identifiable may include but is not limited to your name (“Personal Information”).


Card Data

While you're required to add your credit or debit card information on the app, we do not save your card details on our app or servers. This information is only used when top-up cash on to your Lüla Wallet. This means that the wallet is used for your daily transactions, this will be your hop-on and hop-off. 


Log Data

We collect information that your device sends whenever you use our App.


This Log Data may include information such as phone type, model, operating system version, and time spent on the app, and other statistics.


In addition, we use third-party services such as Google Analytics that collect, monitor, and analyse this data.



We may use your Personal Information to contact you with newsletters, marketing, or promotional materials.



The security of your Personal Information is important to you, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.


Contact Us

If you have any questions about this Privacy Policy, please contact us at support@lulaloop.co.za

Terms of Use (“Terms”)

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the App (the “Service”) operated by Lula Loop (Pty) Ltd (“us”, “we”, or “our”).


Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply users and others who access or use the Service.


By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.



We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.


Governing Law

These Terms shall be governed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law provisions.


Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.



We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.