Terms of Use

Last updated on 04 February 2020.

Welcome to LÜLA, thank you for downloading our mobile app, which allows you to do the journey, planning, ride-sharing, and pay for your trip using your bank card.

These Terms of Use ("Terms") govern your access or use of the applications, websites, content, products, made by Lula Loop (Pty) Ltd (referred to as LULA). PLEASE READ THESE TERMS CAREFULLY, AS THEY CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND LULA. In these Terms, the words "including" and "include" mean "including, but not limited to."

The information provided below constitutes a summary for the sake of convenience only and is not a substitute for full terms of use and privacy policy; it is neither exhaustive nor comprehensive. The application and platform are undergoing continuous development; as such, there may be malfunctions, errors and interruptions of all kinds. You are solely responsible for the use of the application and the platform.


Some of the information is obtained from third parties; because of this, we cannot ascertain the extent of its reliability. Accordingly, we cannot vouch for the reliability or accuracy of the information and it may contain errors, mistakes, or inaccuracies.


We shall not bear any liability for any damage, inconvenience, loss, or aggravation you may suffer either directly or indirectly as a result of using the application and platform, including those caused as a result of your reliance on the information provided.


By using this application, you agree in advance to forego any claim, suit, or demands related to the use of the application the platform and the services they provide or to the limitations associated with their use.

We utilise the information gathered in from you as a result of using the application and platform, including information related to your location and public transport preferences. We will make anonymous use of this information inter alia, in order to estimate the arrival times, analyse the frequency and convey the information to third parties for whom this information is likely to be relevant.

All the rights to the application and platform including intellectual property, copyrights, and trademarks, are exclusively ours or we own the license for these rights. It’s forbidden to copy, distribute, execute publicly, change, adapt, create derivative works, sell, or rent any portion of the application without obtaining our authorisation in advance. 

We hope that you enjoy the use of our application and wish you a pleasant and efficient transit experience.



Privacy Policy

Lula Loop (Pty) Ltd ("LÜLA") has developed a mobile application that collects data from your device in order to provide you with transit services and information.



By using LÜLA App, you accept the terms and conditions described in this Privacy Policy.



This Privacy Policy describes how we use, collect, and disclose your information.


LÜLA App has content products or services that are operated by third parties (such as Google Maps). This Privacy Policy does not extend to these third parties on which we have no control and therefore cannot be held liable. However, we encourage you to read about their privacy policies, procedures, and practices.


What information do we collect from you?

We collect information from your device in one of the following ways:

  • Once you’ve given us your consent to track your location, we keep track of your location and movement, including latitude, longitude, and time of travel.

  • The collection of data only happened while the LÜLA App is live and if you have granted it access to your device’s location services.

  • We also automatically collect usage details each time you use the LÜLA App including the country of origin, the routes you interact with, the type of phone or operating system (OS) your phone is using.

  • We collect your name, phone number, and email address and any other information you may provide using our “Feedback” feature. 

  • We collect contact information when you explicitly request to be notified when LÜLA App grows to a new market.


How do we use your information

We may use information collected from you for the following purposes:

  • Provide you with real-time transit information 

  • Measure usage of LÜLA App

  • Develop and improve LÜLA App based on your interaction and feedback

  • Guide product development and build new features 

  • Identify and correct bugs with the LÜLA App

  • Respond to your emails about help and support queries

  • Comply with law and regulations


User's options

The following are some examples of your options with regards to the collection, use, and disclosure of your information:

  • You can stop all collection of location data easily and at any time by disabling location services in your device’s setting or uninstalling LÜLA App

  • You are not required to indicate any preferences (including setting your home and work address) in order to use LÜLA App.

  • You can unsubscribe at any time from mailing lists by clicking the “Unsubscribe” link in the emails you receive


Disclosure to third parties

We do not disclose your information to third parties without your explicit consent except for the following purposes:

  • In case you request assistance with the use of the LÜLA App, we might share such information, including your contact information, with the third party involved in the issue.

  • In case we are required by law to comply with regulations and lawful requests or orders i.e. situation threatens life, health or safety, etc.


Security safeguards

We are committed to securing your information and we take reasonable physical, organisational and technical measures to protect your information against unauthorised access, use, disclosure, modification, or destruction.


These safeguards include:

  • Storage on secure servers;

  • Encryption of the communication channels

  • Limited access to employees and contractors on a “need-to-know” basis

Although we take great efforts to protect your information, no security system can prevent all potential security breaches nor be immune from any wrongdoings or malfunctions.


Retention period

We will retain your information as long as you use the LÜLA app.


Right to access and removal

If you would like to remove any information that we have collected through the LÜLA app that is stored on our servers, please contact us privacy@lulaloop.co.za. Upon receiving such a request, we will use reasonable efforts to provide you or delete



We DO NOT knowingly collect use or disclose information from children under the age of 13. If we learn that we collected information from a child under 13 without receiving parental consent, we will take steps to delete such information within a reasonable time. 


Contact information

If you have any questions or concerns about this Privacy Policy, please contact us by email at support@lulaloop.co.za and we will examine and reply within a reasonable time.



Lula Loop (Pty) Ltd reserves the right to amend or change this Privacy Policy at any time without notice. In case of substantial changes to this Privacy Policy, we will alert you through our social media accounts and via email within 30 days before such changes come into effect. By using the LÜLA app, you agree to be bound by the version of the privacy policy displayed on the date upon which you use the app. If you do not accept the amended Privacy Policy, you may not access, use or continue the LÜLA app. By continuing to access and use the LÜLA app, you are acknowledging your acceptance of the amendments and changes.


When we post changes to this Privacy Policy, we will revise the “last updated” date at the end of this Privacy Policy.